Terms and Conditions

Supplier Identification

www.artandframe.com.au is a website operated by Art and Frame Company. We are registered in Australia under the ABN of 39 397 435 696 with our registered shop address at 273 Unley Road, Malvern South Australia, 5061. Our main trading address is also 273 Unley Road, Malvern South Australia, 5061. 

Art and Frame Company is regulated by the Australian Codes of Practice, Australian Consumer Law and the Fair Trading Act of 1987.

 

Product information

You must be 18 years of age or older to make an online credit card purchase for our products, as comlpiant with the Australian Law Reform Commission's regulations for credit card regulation.

 

Right to Cancel & Refunds Policy

The right to cancel a service must comply with the Australian Competition and Consumer Commission's guidelines. This includes the following:

  • If you return goods due to a major problem, you have the right to cancel any service contracts they were provided with.
  • If you cancel a contract for unsatisfactory services, you must return any goods connected with the service—even if there is no problem with the goods.
  • If you have paid any money for the goods, the business must give you a refund.

More information can be found here.

 

Dispatch & Deliveries Policy

All products purchased on www.artandframe.com.au are to be picked up at our main trading address of 273 Unley Road, Malvern South Australia, 5061. Given the nature of the delicate products purchased on www.artandframe.com.au we do not provide delivery.

 

Security Policy  

We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.

We do not store credit card information, we securely submit credit card information to our bank for processing.

 

Notices

All notices you send us must be sent through the contact form provided at the bottom of every page or directly to the contact details provided. Confirmation of purchases emails will be sent directly to the email address provided upon purchase of one of Art and Frames Company's products.